Last Updated: 27 August 2026
Effective Date: 27 August 2026
Neoterrahome Innovations Pvt. Ltd. (“Neoterra”, “we”, “us”, or “our”) respects your privacy and is committed to protecting the personal information entrusted to us.
This Privacy Policy explains how Neoterra collects, receives, uses, stores, processes, shares and protects personal data when you visit or use our website, interact with our digital platforms, purchase or enquire about our products, request installation or after-sales services, contact us, participate in our campaigns, or otherwise interact with us.
This Privacy Policy is intended to comply with applicable Indian laws relating to privacy and protection of personal data, including the Digital Personal Data Protection Act, 2023 (“DPDP Act”), the Digital Personal Data Protection Rules, 2025, to the extent applicable and in force, and other applicable laws and regulations.
By accessing or using our website or providing your personal data to us, you acknowledge that you have read and understood this Privacy Policy.
Neoterrahome Innovations Pvt. Ltd. provides air-conditioning and energy-efficiency solutions, including Neoterra Smart AC products and related products, services and solutions for residential, commercial and business customers.
Our services may include, among other things:
For purposes of applicable data protection laws, Neoterrahome Innovations Pvt. Ltd. may act as the Data Fiduciary in respect of personal data processed by us.
This Privacy Policy applies to personal data collected or processed by Neoterra through:
This Privacy Policy does not apply to websites, applications or services operated by third parties, even if such websites or services are linked from our website.
Depending upon how you interact with Neoterra, we may collect the following categories of personal data.
This may include:
Where you purchase products or services from us, we or our authorised payment/service providers may process information necessary to complete the transaction, such as:
Where payments are processed through third-party payment gateways, Neoterra may not directly receive or store complete payment-card credentials. Such information may be processed by the relevant authorised payment service provider under its own privacy policy and applicable security standards.
When you visit our website, certain technical information may be collected automatically, including:
We may receive personal data from authorised third parties, such as:
Where required by applicable law, such processing will be carried out in accordance with applicable consent and notice requirements.
We process personal data only for legitimate and specified purposes.
Depending upon your interaction with us, your personal data may be used to:
We may use your information to:
We may process information necessary for:
We may use information relating to your product and purchase to:
Subject to applicable law and your choices, we may use your contact information to send:
You may opt out of promotional communications at any time through the available unsubscribe mechanism or by contacting us.
Please note that transactional or service-related communications may continue even if you opt out of marketing communications.
We may analyse customer feedback, website usage, service information and other relevant data to:
We may process information to:
We may process and retain information where necessary to:
Where required under applicable law, Neoterra will obtain your consent before processing your personal data.
Where processing is based on consent:
Where permitted by law, we may process personal data for purposes other than consent-based processing where another lawful basis applies.
If you provide your contact details through a product enquiry, website form, campaign, purchase, service request or other interaction, Neoterra may contact you regarding your enquiry or relationship with us.
Where applicable, we may also use your information for promotional communications based on your consent or another legally permitted basis.
You may unsubscribe from marketing communications at any time.
To stop receiving promotional emails, you may use the unsubscribe link included in the communication.
For SMS, WhatsApp or other communications, you may follow the opt-out instructions provided or contact us using the details provided in this Privacy Policy.
Our website may use cookies, pixels, tags, SDKs and similar technologies.
These technologies may be used to:
Some cookies may be placed by third-party service providers.
You may be able to control or disable cookies through your browser settings. However, disabling certain cookies may affect the functionality of the website.
Where legally required, we will provide appropriate cookie controls or consent mechanisms.
Neoterra may engage trusted third-party service providers to assist in operating our business.
These may include:
Such parties may process personal data only to the extent reasonably necessary for the services they provide to us and subject to applicable contractual, legal and security requirements.
We may share personal data where reasonably necessary for the purposes described in this Privacy Policy.
This may include sharing with:
Authorised installation, repair, maintenance and customer-service partners may receive information required to provide services.
Where a dealer or distributor is involved in fulfilling an enquiry, sale, delivery or service, relevant information may be shared with them.
Information necessary for delivery, installation or collection may be shared with logistics providers.
Transaction-related information may be shared with authorised payment processors and financial service providers.
Relevant information may be shared with technology, analytics, CRM and marketing service providers where necessary and legally permitted.
Information may be disclosed where required by applicable law, regulation, legal process or lawful government request.
We may share information with legal, accounting, audit, insurance or other professional advisers where reasonably necessary.
In connection with a merger, acquisition, restructuring, financing, sale of assets or similar corporate transaction, personal data may be transferred as part of the relevant transaction, subject to applicable law.
We do not intend to sell your personal data to third parties for their independent commercial use.
Neoterra retains personal data only for as long as reasonably necessary for the purposes for which it was collected or as required or permitted under applicable law.
The retention period may depend upon:
When personal data is no longer required, we may securely delete, anonymise or otherwise dispose of it in accordance with applicable law and our internal retention procedures.
Neoterra takes reasonable and appropriate technical and organisational measures to protect personal data against unauthorised access, loss, misuse, alteration, disclosure or destruction.
Depending on the nature of the information and processing involved, security measures may include:
However, no method of transmission or electronic storage can be guaranteed to be completely secure.
Accordingly, while we take reasonable steps to protect your personal data, we cannot guarantee absolute security.
Subject to applicable law, you may have rights in relation to your personal data, including the right to:
Requests may be subject to reasonable verification requirements to ensure that personal data is not disclosed to an unauthorised person.
We may also retain information where retention is required or permitted by applicable law.
If you wish to:
please contact our designated privacy/grievance contact at:
Privacy / Grievance Email: support@neoterra.in
Customer Support: 9711656965
Address:
Neoterrahome Innovations Pvt. Ltd.
A-1/19B, Paschim Vihar,
New Delhi 110063, India.
We may request reasonable information to verify your identity before processing a rights request.
We will handle requests and grievances in accordance with applicable law and our internal procedures.
Our website and services are not intended to knowingly collect personal data from children except where permitted by applicable law and with the required consent or authorisation.
Where applicable law requires verifiable parental or guardian consent for processing a child’s personal data, Neoterra will implement appropriate mechanisms.
If you believe that personal data of a child has been provided to us without the required consent, please contact us using the details provided in this Privacy Policy.
Where you interact with Neoterra on behalf of a company, organisation, institution, architect, contractor, commercial establishment, dealer, distributor or other business entity, we may collect professional information such as:
Such information may be used for responding to business enquiries, preparing quotations, project discussions, product demonstrations, commercial communications, order processing and providing products or services.
Our website may contain links to third-party websites, platforms or services.
These third-party platforms operate independently of Neoterra and may have their own privacy policies.
Neoterra is not responsible for the privacy practices, security or content of third-party websites.
We recommend reviewing the privacy policy of any third-party website before providing personal data.
Neoterra may maintain accounts or pages on third-party social media and digital platforms.
Interactions with those platforms may be governed by the privacy policies and terms of the relevant platform.
Information you voluntarily make public through third-party platforms may be visible to others and may not be treated as confidential information by Neoterra.
Some of our service providers, technology providers or other authorised third parties may process personal data from locations outside India.
Where personal data is transferred or processed outside India, Neoterra will take such steps as are required under applicable Indian law, including applicable restrictions or requirements relating to cross-border transfers.
Neoterra maintains procedures intended to identify, investigate and respond to personal-data security incidents.
Where required by applicable law, we will provide notifications to affected individuals, authorities or other relevant parties in the manner and within the timelines prescribed by law.
We may update this Privacy Policy from time to time to reflect:
When we make material changes, we may provide an appropriate notice through our website or other communication channels where required by law.
The updated Privacy Policy will be published on this page with a revised “Last Updated” date.
We encourage you to review this Privacy Policy periodically.
This Privacy Policy shall be governed by and interpreted in accordance with the laws of India, subject to applicable statutory rights and requirements.
Any disputes relating to this Privacy Policy shall be subject to the jurisdiction of the courts having appropriate jurisdiction over Neoterrahome Innovations Pvt. Ltd.’s registered office, subject to applicable law.
For questions, requests or concerns relating to this Privacy Policy or the processing of your personal data, please contact:
Neoterrahome Innovations Pvt. Ltd.
Legal Entity: Neoterrahome Innovations Pvt. Ltd.
Privacy / Grievance Officer: Ananya Tyagi
Email: ananya@neoterra.biz
Customer Support: 9711656965
Registered Office: A-1/19B, Paschim Vihar, New Delhi 110063, India
Website: www.neoterra.in
This Privacy Policy is intended to provide a comprehensive framework for Neoterrahome Innovations Pvt. Ltd.’s website and customer-facing activities. It should be reviewed and finalised against Neoterra’s actual operating structure, technology stack, payment providers, CRM/marketing platforms, service partners, cookie configuration, e-commerce arrangements and legal-entity details before publication.
Neoterrahome Innovations Pvt. Ltd. should ensure that the website’s actual consent mechanisms, forms, cookie controls and data-processing practices are consistent with the disclosures made in this Privacy Policy.
