Last Updated: 27 August 2026
Effective Date: 27 August 2026
Neoterrahome Innovations Pvt. Ltd. (“Neoterra”, “we”, “us”, or “our”) is committed to protecting the personal and business information entrusted to us.
This Data Usage & Data Protection Policy explains how Neoterra uses, manages, protects, stores and controls data collected through our website, products, services, customer interactions, sales channels, service operations and business relationships.
This Policy should be read together with our Privacy Policy, which provides further information regarding the categories of personal data we collect and the purposes for which such data may be processed.
Neoterra recognises that data protection is an important part of building trust with our customers, partners and other stakeholders.
We are committed to:
This Policy applies to data handled by Neoterra, including:
Information relating to individuals who purchase, enquire about or use Neoterra products and services.
Information received through:
This may include:
Information relating to dealers, distributors, contractors, commercial customers, institutions, vendors and other business partners.
This may include:
Data may be used only for legitimate, specified and appropriate purposes.
Depending upon the nature of the data, Neoterra may use it to:
Neoterra will not intentionally use personal data for purposes that are incompatible with the purpose for which it was collected, except where permitted or required by applicable law.
Neoterra follows a principle of collecting and using data that is reasonably necessary for the relevant purpose.
For example, a product enquiry may require information such as:
We generally do not require information that is unrelated to fulfilling the relevant enquiry, transaction or service.
Employees, contractors and service providers are expected to avoid collecting unnecessary personal information.
Neoterra seeks to maintain accurate and relevant information.
Where you provide information to us, you should ensure that it is accurate and complete.
You may contact us to request correction of inaccurate or outdated personal data, subject to applicable law and reasonable verification requirements.
Where appropriate, Neoterra may update or correct information based on reliable information received from authorised sources.
Access to personal and confidential data is restricted to authorised individuals who require access for legitimate business purposes.
Access may be provided based on:
Employees and authorised personnel are expected to maintain the confidentiality of information they access.
Access may be removed or modified when an employee, contractor, partner or service provider no longer requires such access.
Neoterra implements reasonable technical and organisational safeguards appropriate to the nature and sensitivity of the data being processed.
Depending on the applicable system and circumstances, these safeguards may include:
Security measures may be updated from time to time to address changes in technology, threats and business requirements.
Personal data may be stored using:
Where third-party technology providers are used, Neoterra expects such providers to implement appropriate safeguards consistent with their contractual obligations and applicable law.
Neoterra may provide limited access to data to third parties where necessary to operate our business or provide products and services.
These may include:
Third parties are expected to use information only for the purposes for which it has been provided and in accordance with applicable contractual, security and legal requirements.
Neoterra employees and authorised personnel may access personal data only where required for their responsibilities.
Employees may be subject to:
Unauthorised copying, disclosure, downloading, transferring or use of personal data is prohibited.
Neoterra may use customer and prospect information for marketing and business-development purposes where permitted by applicable law.
Marketing activities may include:
Where consent is required, Neoterra will seek appropriate consent before sending relevant communications.
You may opt out of promotional communications at any time.
Opting out of marketing will not normally affect essential communications relating to an order, installation, warranty, service request, payment or other existing business relationship.
Neoterra may analyse data to understand:
Where reasonably possible and appropriate, aggregated, anonymised or de-identified information may be used for analytical purposes.
For products that require installation, warranty support or servicing, Neoterra may maintain records relating to the product and associated services.
Such information may include:
This information may be retained for the duration reasonably necessary to provide warranty, service, legal, accounting and operational support.
Where payments are made through Neoterra or an authorised third-party payment provider, transaction information may be processed for:
Neoterra does not intend to store complete payment-card information unless such storage is specifically required, lawfully permitted and appropriately protected.
Third-party payment providers may process payment information according to their own terms and privacy policies.
Neoterra retains data only for as long as reasonably necessary for the relevant business, legal, contractual or operational purpose.
Retention periods may depend upon:
When information is no longer required, Neoterra may:
Where necessary for business operations, personal data may be processed by authorised service providers operating from locations outside India.
Neoterra will take appropriate steps required under applicable law in relation to such processing and transfers.
Neoterra maintains processes intended to identify, assess, contain and respond to data-security incidents.
A security incident may include:
Where a data-security incident occurs, Neoterra may take appropriate steps including:
Where reasonably appropriate, Neoterra seeks to incorporate privacy and security considerations into the design and implementation of new systems, products, processes and services.
This may include:
Before providing third parties with access to personal data, Neoterra may assess relevant considerations such as:
Third-party vendors may be required to maintain reasonable safeguards appropriate to the information they process.
Customers and website users should also take reasonable steps to protect their information.
You should:
Neoterra will not normally ask you to provide passwords, OTPs, PINs or complete payment credentials through unsolicited communications.
Neoterra’s services are not intended to knowingly collect personal data from children except where permitted by applicable law and with appropriate consent or authorisation.
If we become aware that personal data has been collected from a child in circumstances where such collection was not permitted, we will take reasonable steps to address the situation in accordance with applicable law.
Subject to applicable law, you may have rights relating to your personal data, including:
Requests may require identity verification before they are processed.
To exercise applicable rights, contact Neoterra using the details provided below.
For questions, requests or concerns relating to data usage or data protection, please contact:
Neoterrahome Innovations Pvt. Ltd.
Privacy / Grievance Officer: Ananya Tyagi
Email: support@neoterra.in
Customer Support: +91 97116 56965
Registered Office:
A-1/19B, First Floor, Paschim Vihar,
New Delhi – 110063, India
This Data Usage & Data Protection Policy should be read together with Neoterra’s Privacy Policy.
The Privacy Policy primarily explains:
This Data Usage & Data Protection Policy primarily explains:
Where there is any inconsistency between this Policy and applicable law, applicable law will prevail.
Neoterra may update this Policy from time to time to reflect:
The latest version will be published on our website with the applicable “Last Updated” date.
This Policy shall be governed by the laws of India, subject to applicable statutory rights and requirements.
Any disputes relating to this Policy shall be subject to the jurisdiction of courts having appropriate jurisdiction over Neoterrahome Innovations Pvt. Ltd.’s registered office, subject to applicable law.
For any questions regarding this Data Usage & Data Protection Policy, please contact:
Neoterrahome Innovations Pvt. Ltd.
Email: support@neoterra.in
Customer Support: +91 97116 56965
Registered Office:
A-1/19B, First Floor, Paschim Vihar,
New Delhi – 110063, India
Website: www.neoterra.in
Last Updated: 27 August 2026
This Policy is intended to establish Neoterra’s data-protection framework and should be implemented consistently with the company’s actual technology infrastructure, vendors, CRM systems, website analytics, advertising platforms, payment providers, customer-service systems, installation partners and internal access controls.
Before publication, Neoterrahome Innovations Pvt. Ltd. should have the final version reviewed by its legal counsel/data-protection adviser and ensure that its operational practices, website disclosures, consent mechanisms and technical controls accurately reflect this Policy.
