Last Updated: 27 August 2026
Effective Date: 27 August 2026
Welcome to www.neoterra.in, operated by Neoterrahome Innovations Pvt. Ltd. (“Neoterra”, “we”, “us”, or “our”).
These Terms & Conditions (“Terms”) govern your access to and use of the Neoterra website, products, services, content, online features and related customer interactions.
Please read these Terms carefully before using our website or placing an order.
By accessing, browsing or using our website, submitting an enquiry, creating an account, placing an order, making a payment, registering a product, requesting installation or service, or otherwise interacting with Neoterra, you acknowledge that you have read, understood and agree to be bound by these Terms, together with any policies referenced herein.
If you do not agree with these Terms, please do not use the website or services.
Neoterrahome Innovations Pvt. Ltd. is an Indian company engaged in providing air-conditioning and related energy-efficiency solutions.
Neoterra may offer products and services including:
You must have the legal capacity to enter into a binding agreement under applicable Indian law to place an order or enter into a transaction with Neoterra.
By using the website or placing an order, you represent that:
If you are accessing the website or purchasing products on behalf of a company, organisation or other legal entity, you represent that you are authorised to act on its behalf.
You may use www.neoterra.in for legitimate purposes, including:
You must not:
Neoterra reserves the right to restrict or terminate access where we reasonably believe these Terms have been violated.
We make reasonable efforts to ensure that product information displayed on the website is accurate and up to date.
Product information may include:
Product images and representations may vary slightly from the actual product due to screen settings, photography, production changes or other factors.
Technical specifications, features, dimensions, availability and other product details may be changed or updated without prior notice.
Where a product manual, product packaging or official technical specification differs from information presented on the website, the applicable official product documentation shall prevail.
Displaying a product on the website does not guarantee that the product will always be available for purchase.
Availability may depend on:
Neoterra reserves the right to discontinue, modify or restrict the availability of any product or service.
Prices displayed on the website are generally stated in Indian Rupees (INR), unless otherwise specified.
Prices may include or exclude applicable taxes, delivery charges, installation charges or other fees depending on how the particular product or service is presented.
Any applicable charges will be communicated during the relevant purchase or service process.
Neoterra reserves the right to change prices at any time.
If an obvious pricing or product-information error occurs, Neoterra may take reasonable steps to correct the error, including cancelling an affected order where legally permissible.
Where online purchasing is available, placing an order constitutes an offer by you to purchase the selected product.
Your order may be subject to:
An automated order acknowledgement does not necessarily constitute final acceptance of the order.
Neoterra reserves the right to accept, reject, cancel or modify an order where reasonably necessary, including in circumstances involving:
Where an order is cancelled after payment has been successfully received, any applicable refund will be processed in accordance with the applicable refund or cancellation policy.
Payments may be processed through authorised payment gateways or other payment service providers.
You agree that:
Neoterra may conduct appropriate verification or fraud-prevention checks.
Payment processing may be subject to the terms and privacy policies of the relevant payment provider.
Where Neoterra provides delivery, delivery will be made to locations within the applicable serviceable areas.
Delivery timelines may depend upon:
Estimated delivery dates are indicative unless expressly stated otherwise.
You are responsible for providing accurate delivery information and ensuring reasonable access to the delivery location.
Where installation is offered or required, installation may be carried out by Neoterra or an authorised installation/service partner.
Installation charges, if applicable, will be communicated separately or displayed during the purchase process.
Standard installation may cover only the activities specifically defined by Neoterra.
Additional requirements may result in additional charges, including where applicable:
Actual installation requirements may vary depending on the site.
Neoterra or its authorised installation partner may refuse or postpone installation where the site is unsafe, inaccessible or technically unsuitable.
Where Neoterra provides, recommends or facilitates solar power systems, batteries, energy-storage equipment or related components as part of an AC, energy or power-management solution, the purchase and fitting of such equipment may be carried out through a Neoterra-referred or authorised third-party vendor.
Customers may purchase solar panels, batteries and related equipment directly from a vendor referred or recommended by Neoterra.
Unless expressly stated otherwise in the applicable quotation, invoice or agreement:
Neoterra is not the seller, manufacturer or supplier of solar panels, batteries or other third-party equipment supplied by the referred vendor.
The purchase price, taxes, delivery, fitting/installation, equipment warranty, replacement, refund and other commercial terms relating to such equipment may be governed by the agreement between the customer and the relevant vendor.
Customers are advised to review the vendor’s quotation, invoice, warranty terms and other applicable conditions before making a purchase.
The relevant solar or battery vendor may be responsible for:
Customers may also purchase solar panels, batteries and compatible related equipment directly from a vendor of their choice, subject to the technical and safety requirements applicable to integration with the Neoterra system.
Neoterra does not require customers to purchase third-party solar or battery equipment from a particular vendor unless expressly stated as part of a specific commercial package or agreement.
Where technically feasible and subject to compatibility and safety requirements, Neoterra technicians may assist with the connection, integration, configuration or commissioning of the Neoterra AC/system with the customer’s solar and battery setup.
Such assistance may include:
Neoterra’s involvement in connecting or integrating the system does not make Neoterra responsible for the underlying solar panels, batteries or third-party equipment.
Before integration, Neoterra may assess whether third-party equipment meets the required technical, electrical and safety specifications.
Neoterra may decline connection or integration where:
The warranty for solar panels, batteries and other third-party equipment shall generally remain the responsibility of the respective manufacturer or vendor, unless expressly agreed otherwise in writing by Neoterra.
Neoterra’s assistance with connection, integration or commissioning does not transfer responsibility for third-party equipment to Neoterra.
Where a fault originates from third-party solar, battery, electrical or associated equipment, the customer may be required to coordinate with the relevant vendor or manufacturer.
Damage to a Neoterra product caused by incompatible, defective, incorrectly installed or improperly configured third-party equipment may not be covered under Neoterra’s product warranty, subject to the applicable warranty terms.
Unless expressly agreed otherwise in writing, the purchase of solar panels, batteries or related equipment from a referred vendor constitutes a separate transaction between the customer and that vendor.
Neoterra may facilitate communication, provide recommendations or assist with technical integration but shall not be responsible for the third-party vendor’s commercial obligations beyond those expressly accepted by Neoterra in writing.
Where product registration is available, customers may be required to provide information such as:
Customers are responsible for providing accurate information.
Product registration does not by itself modify or extend the applicable warranty unless expressly stated in the relevant warranty terms.
Neoterra products may be covered by a manufacturer’s warranty subject to the specific warranty terms applicable to the product.
Warranty coverage may vary by:
The applicable product warranty document, warranty card or official warranty terms shall govern warranty claims.
Warranty coverage may be excluded or limited where damage or failure results from circumstances such as:
For complete warranty terms, customers should refer to the warranty documentation applicable to their specific product.
Neoterra may provide installation, repair, maintenance, troubleshooting and other after-sales services directly or through authorised service partners.
Service availability may vary depending on:
Service timelines provided by Neoterra are generally estimates unless a specific service commitment is expressly communicated.
Customers may be required to provide proof of purchase, product details or warranty information before certain services are provided.
Where a service is chargeable, applicable charges will be communicated before or during the service process where reasonably practicable.
Charges may include, where applicable:
Warranty-covered services will be handled according to the applicable warranty terms.
Any cancellation, return, replacement or refund of products purchased through Neoterra’s website will be governed by the applicable Cancellation, Return & Refund Policy, if separately published.
Where a separate policy applies, that policy shall form part of these Terms.
Customers should review the applicable policy before placing an order.
For purchases made through third-party marketplaces, the cancellation, return and refund policies of the relevant marketplace may apply.
Neoterra products may also be sold through authorised third-party platforms or marketplaces.
Where you purchase a Neoterra product through a third-party marketplace:
Neoterra’s product warranty terms remain applicable where relevant, subject to the specific warranty conditions.
Unless otherwise stated, all content on www.neoterra.in is owned by or licensed to Neoterra.
This includes:
Such content may be protected under applicable intellectual property laws.
You may view and use website content for personal and legitimate purposes in connection with using Neoterra’s website and products.
You must not reproduce, distribute, modify, publish, sell, commercially exploit or create derivative works from Neoterra content without prior written permission.
“Neoterra”, the Neoterra logo, product names, slogans and other brand identifiers are trademarks or intellectual property of Neoterra or their respective owners.
Nothing in these Terms grants you a licence to use any Neoterra trademark without prior written permission.
Where the website allows users to submit reviews, feedback, photographs, comments or other content, you are responsible for the content you submit.
You represent that:
By submitting content, you grant Neoterra a non-exclusive, royalty-free, worldwide licence to use, reproduce, display and publish that content for legitimate business, marketing, customer-service or informational purposes, subject to applicable law.
Neoterra reserves the right to remove content that violates these Terms or applicable law.
The website may contain links to third-party websites, marketplaces, payment providers, social media platforms or other services.
These links are provided for convenience.
Neoterra does not control third-party websites and is not responsible for:
Your use of third-party services is subject to the relevant third party’s terms and policies.
Neoterra aims to keep the website available and functional but does not guarantee uninterrupted or error-free access.
The website may occasionally be unavailable due to:
Neoterra may modify, suspend or discontinue portions of the website or its features without liability to the extent permitted by law.
We make reasonable efforts to maintain accurate information on the website.
However, information may occasionally contain:
Neoterra reserves the right to correct or update such information without prior notice.
To the maximum extent permitted by applicable law, Neoterra shall not be liable for indirect, incidental, special, consequential or punitive losses arising from:
Nothing in these Terms is intended to exclude or limit liability that cannot legally be excluded or limited under applicable law.
Where liability relating to a product or service is established, Neoterra’s liability shall be subject to applicable law and the relevant contractual, warranty or purchase terms.
Neoterra shall not be responsible for delays or failures caused by circumstances beyond its reasonable control.
Such circumstances may include:
Neoterra will make reasonable efforts to resume affected services when circumstances permit.
To the extent permitted by law, you agree to indemnify and hold harmless Neoterrahome Innovations Pvt. Ltd., its officers, employees, representatives, service providers and authorised partners from claims, losses, liabilities, damages and reasonable expenses arising from:
Your use of the website and Neoterra’s services is also subject to our:
These policies explain how Neoterra collects, uses, stores, shares and protects personal data.
By using the website or submitting information to Neoterra, you acknowledge that your information will be handled in accordance with the applicable privacy policies and applicable law.
By providing your contact details, you may receive communications relating to:
Where permitted by applicable law and subject to your choices, you may also receive marketing communications.
You may opt out of promotional communications at any time.
Neoterra may modify these Terms from time to time.
Updates may be made to reflect:
The updated Terms will be published on this page with a revised “Last Updated” date.
Your continued use of the website after updated Terms are published may constitute acceptance of the revised Terms to the extent permitted by law.
Neoterra may restrict, suspend or terminate your access to the website or services where reasonably necessary, including if:
Termination will not affect rights or obligations that arose before termination.
If any provision of these Terms is found to be invalid, unlawful or unenforceable by a competent authority or court, that provision shall be modified or severed to the extent necessary.
The remaining provisions shall continue to remain in effect to the extent permitted by law.
If Neoterra does not immediately enforce any right or provision under these Terms, this shall not constitute a waiver of that right or provision.
Any waiver must be expressly communicated by Neoterra to be effective.
These Terms, together with the applicable:
constitute the applicable agreement governing your use of Neoterra’s website and services, subject to any separate written agreement governing a particular transaction.
These Terms shall be governed by and interpreted in accordance with the laws of India.
Subject to applicable law, disputes arising out of or relating to these Terms, the website, products or services shall be subject to the jurisdiction of the competent courts having jurisdiction over the registered office of Neoterrahome Innovations Pvt. Ltd.
For questions regarding these Terms & Conditions, please contact:
Neoterrahome Innovations Pvt. Ltd.
Email: support@neoterra.in
Customer Support: +91 97116 56965
Registered Office:
A-1/19B, First Floor, Paschim Vihar,
New Delhi – 110063, India
Website: www.neoterra.in
Last Updated: 27 August 2026
© 2026 Neoterrahome Innovations Pvt. Ltd. All Rights Reserved.
